Customer
Our ATM service is offered around the globe ensuring everyone has secure access to cash. As a consumer, you can rely on our network of ATMs to access your funds anytime, anywhere. For cash withdrawals, balance inquiries, or account transfers, our user-friendly ATMs in Malaysia offer a range of convenient services to meet your financial needs. We prioritize security and ensure that your transactions are protected with state-of-the-art encryption and authentication protocols.
Below you can browse our most frequently asked questions, along with tips on how to stay safe while using an ATM. If you encounter any other issue with any of our ATMs, please click the below button to connect with our Customer Service Team.
FAQs
Take a look at some of our frequently asked questions
What type of cards does the Euronet ATM accept?
What is the maximum limit of cash withdrawal per day?
The limit on daily withdrawal amounts or on number of daily transactions on ATMs and POS is imposed by each bank, not by Euronet. It may differ according to the card’s origin and type. Your card provider will be able to give you more details on this.
Who is responsible if the ATM is out of service?
Euronet. If there is a problem with the ATM, please contact the Euronet customer service team immediately and they will take the necessary actions to repair the ATM as quickly as possible. The Euronet customer service number is +60327058555
My card was captured. I want it back … can you return it to me?
Euronet uses a dip card reader which doesn’t capture any customer card. In the event the card gets stuck, please contact Euronet customer service immediately at +60327058555 to receive further instructions.
The cash was not dispensed and my account has been debited. How do I get my money back?
Please contact the Euronet customer service team and your bank, in order to notify them of the incident. The two entities will work together to rectify the problem. The Euronet customer service number is +60327058555.
ATM Safety
Stay safe at any ATM with these helpful tips
Check the ATM
Before you use the ATM, always check to see if there are any unusual objects or any trace of damage on the machine (e.g. if there is something placed on the card reader)! If you see anything unusual on the ATM or there’s an error message displayed – do not use the machine.
Be safe at the ATM
Stand at the ATM so no one can see your PIN code or how much money you have withdrawn. We suggest hiding the PIN pad with your hands when entering the code and before you take your cash and card, look around, is anyone standing directly behind you?
Never
Never offer up any information to a stranger, especially card, bank account or PIN details, even if they advise they work for the bank. Always contact either your bank or Euronet directly!
