FAQs

If you encounter an issue with any of our ATMs, please click the below button to connect with our Customer Service Team.

What type of cards does the Euronet ATM accept?

Euronet accepts the following card brands: MEPS Debit Cards and all MasterCard branded cards including Maestro and Cirrus.

What is the maximum limit of cash withdrawal per day?

The limit on daily withdrawal amounts or on number of daily transactions on ATMs and POS is imposed by each bank, not by Euronet. It may differ according to the card’s origin and type. Your card provider will be able to give you more details on this.

Who is responsible if the ATM is out of service?

Euronet. If there is a problem with the ATM, please contact the Euronet customer service team immediately and they will take the necessary actions to repair the ATM as quickly as possible. The Euronet customer service number is +60327058555

My card was captured. I want it back … can you return it to me?

Euronet uses a dip card reader which doesn’t capture any customer card. In the event the card gets stuck, please contact Euronet customer service immediately at +60327058555 to receive further instructions.

The cash was not dispensed and my account has been debited. How do I get my money back?

Please contact the Euronet customer service team and your bank, in order to notify them of the incident. The two entities will work together to rectify the problem. The Euronet customer service number is +60327058555.

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